... war in Iraq, it contacts the PA office. Likewise, if a community member wants to know whether the base is holding an air show and what the procedures for admittance will be, this person also contacts the PA office. To be able to answer all these queries accurately, the PA office's leaders regularly meet to devise and implement action plans that enable the office to successfully manage, distribute and organize how it communicates with the local community. These plans are divided into several key categories: crisis management, information management and distribution management. In the crisis management category, PA leaders think of all possible incidents that could potentially occur on the base and then what the office's actions should be. They ask questions like, "If a plane crashes trying to land, how will media be escorted onto the base, where will they be escorted to and who are the best subject ...

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