... out a strategy, garner support from the organization and have a way to measure it, then you are much more likely to be successful. Intellectual Capital Tom Stewart defines intellectual capital as the sum of everything everybody in a company knows that gives it a competitive edge: "It is the knowledge of a workforce: The training and intuition of a team of chemists who discover a billion-dollar new drug or the know-how of workmen who come up with a thousand different ways to improve the efficiency of a factory. It is the electronic network that transports information at warp speed through a company, so that it can react to the market faster than its rivals. It is the collaboration--the shared learning--between a company and its customers, which forges a bond between them that brings the customer back again and again." He considers intellectual capital as collective brainpower: a composite of knowledge, ...

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