... choosing to outsource, Kuiper Leda will be able to focus on those activities in which they have a distinctive advantage (Keep Media, 2006) Kuiper Leda Measures Supply-Chain Measures For Growth Key growth measures related to demand/supply management processes often include customer service level (order fill rate), measured as the percentage of orders filled during first attempted completion (no backorders) and perfect order rate, measured as the percentage of completed orders for which no errors occur during order fulfillment, transportation, and billing (Industry Week, 2001). Growth measures for sourcing/procurement activities typically include percentage of materials that arrive just in time for production purposes and lead times, measured by raw material requisition to receipt cycle time, which may include inside-plant planning, receiving, kitting and supplier lead time from demand identification until the material or component is available for production or shipment. Manufacturing-related growth measures are likely to focus on quality, including ...

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