... and only produced some simple goods for local markets. After 20-year struggle, it has been strengthened so much that it has a fixed asset of over 8 million RMB as well as over 300 employees while covering 15,000 square meters in total and over 10,000 square meters in construction. It specializes in the production of all kinds of motorcycles with the annual turnover of 30,000. Nowadays, Flight has become a big motorcycle manufacturer which sells products to all over the country. Their products are greatly appreciated by all customers.' (Personal Communication, 2003) Figure 1. With China's entry into WTO, more and more foreign motorcycle companies began to invest in China. At the same time, more and more motorcycles from different countries were bought into China's market. The competitive environment put so much pressure on Fight that they have to improve their operational process. 3. FACILITY MANAGEMENT Facility management is 'an integrated approach to ...

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