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... Educational Society for Resource Management, includes "The functions inside and outside a company that enable the value chain to make products and provide services to the customer." (1, p. 93) APICS has an equally succinct definition of SCM, which is "The planning, organizing, and controlling of supply chain activities." (1, p. 93) Before the discussion of SCM in the service industry can be pursued, a working definition of services must be supplied. For the purpose of this paper, the definition of services that will be used is any activity that adds value to a product and in which the customer is directly involved in the process. Service performance implies that the point of consumption of the goods or services occurs at the same time as the point of sale. The next step is to examine how the supply chain can be managed and optimized with respect to the service industry. ...