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... Capital funding from the USA in 2000 to enable expansion into the global market. Since then a further $15M of funding has been taken onboard to maintain operations. At the time initial funding was taken, it moved its operations to the USA and located its headquarters in Boston, Massachusetts. With the exception of its founder, Yves Charles, the Corporation employed a completely new management team recruited from within the USA and appointed a new CEO selected by its investors. Quallaby Corporation employs approximately 75 staff. 2.2 Environmental Analysis Quallaby Corporation's vision is central to its Modus Operandi. It is elaborated to the market via a two pronged approach; firstly, by gaining credibility through detailed knowledge of the challenges facing the Network Service Provider (NSP) community and, secondly, by defining how its solution meets these challenges. The vision observes that the communications market is becoming increasingly litigious and demanding of Service Level Agreements (SLA) and ...