... - FTSE 100 V FINANCIAL SERVICES OVER PAST 5 YEARS: 13 FIGURE 2 - NEW COMPANIES BY BUSINESS SECTOR: 13 FIGURE 3 - KAPLAN AND NORTON'S BALANCED SCORECARD: 14 APPENDIX 3 15 FIGURE 4 - UK PREMIUM AND PACKAGED ACCOUNTS MARKET SHARE: 15 FIGURE 5 - UK DEBIT CARD MARKET SHARE 2005: 15 FIGURE 6 - UK CREDIT CARD MARKET SHARE 2005: 15 FIGURE 7 - UK TOP 5 SECURED PERSONAL LOAN PROVIDERS 2005: 16 FIGURE 8 - UK TOP 9 UNSECURED PERSONAL LOAN PROVIDERS 2005: 16 BIBLIOGRAPHY & REFERENCES 17 A. THE TWO ORGANISATIONS THAT I PERCEIVE TO BE THE SECTOR'S LEADER AND LAGGARD I have chosen to narrow down my market of retail banking to UK banks where 75% or more of their core operations are in UK retail banking. There are six main banks in the sector I have identified above, they include; Barclays, Lloyds TSB, Royal Bank of Scotland (RBS), HBOS, Alliance & Leicester and HSBC. Firstly, Appendix 1, TABLE 1 data has been generated by Standard & ...

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