... recommended approach. Albanese' approach may be typical for many organizations but unfortunately it doesn't return anticipated results for numerous reasons. Organizational development theory tells us that change, in order to be effective, must be led and managed. Albanese only provided a quick solution to what she regarded as a simple problem while making no efforts to establish a change plan that would have included such elements as providing the leadership and vision to promote the change, cultural assessment to align behavioral norms, communication and stakeholder management, performance management, training and development, and the impact of the change on the organizational structure. This paper takes a close look at each of Albanese' actions and how the fail to address the activities suggested by OD literature. It is likely that if these activities were followed, Albanese would have been successful in her implementation of the change to the pricing and purchasing procedure ...

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