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... of its complexity many businesses choose to outsource employee benefits. The problem which occurs for companies who decide to outsource benefits is to find the best company to outsource their benefits management. Finding the best outsourcer who is the right fit for your organizational needs is also essential to avoid issues such as the communication barrier between the employer, employee and the healthcare provider. OUTSOURCING OF BENEFITS MANAGEMENT According to Martocchio, "Outsourcing refers to a contractual agreement by which an employer transfers responsibility to a third party provider. In the case of benefits, third-party providers are independent companies with expertise in benefits design and administration."1 Companies that provide outsourcing services have specialists in doing so, as each job is handled separately. Outsourcing of benefits has significantly increased over the years as more companies are outsourcing benefits and other HR functions. According to Susan E. Jackson and Randall S. Schuler in the ...