... However, Susan Spring, director of facilities, mentioned at a conference in 2002 in Orlando, "Each year we overspend. Inevitably, as we got into the forth quarter, we had to cut back on services because we really didn't understand how we were spending the dollars. We just spent until they were gone". (Chain Store Age, Aug2002, p148) Starbucks Coffee chain spent about $16 million each year on its stores to maintain cleanness. The cost accounted for 40% of the total cost against the janitorial service. To solve the cost problem, Starbucks decided to arrange the cleaning task to their employee to reduce the cost down to $681,000 on 2000 successfully. Due to adding more tasks on their staff, Starbucks is facing new conflict problem within the organisation. 4 Analyse problem Changing the task influenced the job design. Follow on; the organisation culture is being changed as well. The staffs are not likely to ...

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