... employee in a position of office manager as well as secretary. To briefly summarize the results of our findings, one can take note that the secretary's primary role was the producer and editor of financial statements (balance sheets, income statements etc.) and the generation of legal bankruptcy documents. Employees basically typed out the documents using templates and made them available for customers and staff alike. While interviewing both management and employees we discovered this task alone was the basis for the entire job. Little skills were required except for computer literacy and a positive attitude. It was understood that applicants must have at least a high school diploma. Aside from producing the required statements for senior staff, the secretaries were also responsible for correspondences such as e-mails, memos, faxes, internal mail and other forms of communique. Again little skills were required and these skills could be acquired on the job. ...

See this essay or coursework document in full right now