... process is centered on a significant de-layering and decentralization of the organization. The paper contends that though change is an inevitable feature in an organizational setting, so too is resistance to change. When organizations react too strongly to resistance they only stiffen it and increase the likelihood of problems with the change. Not to say resistance should be ignored - organizations in the midst of change should remain clearly focused and calm, and take the time to understand the reasons behind the resistance as well as the positions of those resisting (Harigopal K. 2001). This will enable organizations to gain considerable knowledge and support in removing resistance positively. Introduction The world economy is experiencing extraordinary change and transformation in all sectors. Change has therefore become a way of life the world over. Factors such as globalization, reduced technology cycles, shifting demographics, changing customer demands and worker expectations, international economic trends and ...

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