... things differ, and variety of multi formality. (American Heritage dictionary, 1992). What is Diversity Management? The basic concept of managing diversity accepts that the workforce consists of a diverse population of people. The diversity consists of visible and non-visible differences, which will include factors such as sex, age, background, race, disability, personality and work style. It is founded on the premise that harnessing these differences will create a productive environment in which everybody feels valued where their talents are being fully utilized and in which organizational goals are met. 1 Ethically, diversity management practices recognize both individual and systematic social and psychological differences between people. Thus, any individual is a unique person, with a unique psychological and social status i.e. male/female; heterosexual/homosexual; black/white; working class/middle class and so on. Four Seasons Hotels and Resorts is an international chain of hotels and resorts. The theme of my project is to look at that how managing ...

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