... Although it is most costly at the top alcoholism/drug abuse affects employees at every level of an organization. One company found that in the pervious five years each worker with an alcohol/drug related problem missed 113 days of work and filed $23,000 more in medical claims than the average employee. However, recovered alcohol/drug abusers will frequently credit their EAP for literally saving their lives. By reclaiming highly experienced employees the company also can recover some of their losses. One of the most painful aspects of a human resource professional's job is downsizing and it probably won't be going away soon. Layoffs affected 1.1 million workers in 1995 and are not expected to improve. EAP's are a resource that can often help managers smooth the transition for outgoing employees and for those who remain. When a company severs its ties with an employee, the emotional reaction can be intense. Most laid-off workers will react with anger then fade into denial and finally acceptance. ...

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