... in favour of those at the top and Decentralised have a propensity to be more democratic in the manner that decisions are made. In this case the organisation reflects some elements of each of these, though here we see that the balance is not equal according to how the organisation is designed/ structured, therefore we are able to say that GLO-TRAV is a company that is based on a Controlled agenda. From the case study material it is fair to say that lack of motivation is a continuous theme that runs throughout the company. The main factors that I feel are influencing staff motivation are the lack of communication and acknowledgement between the staff and management, staff need to be trained in the area they are working in as there seems to be a general feeling of 'lack of knowledge' in their area of work and finally improvement of staff facilities. From ...

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