... legal, social, psychological and political relationship in which employees devote their time and expertise to the interest of their employer in return for a range of personal, financial and non-financial rewards.' (Lewis, Thornhill & Saunders, p. 283) Occasionally, as in the case of Mr. Richards, employees may be unhappy with the way they are being treated at work. Most situations should be resolved at the level at which they arise. 'It is in everyone's best interest to ensure that workers' grievances are dealt with at the lowest level possible within the organisation at which the matter can be resolved.' (ACAS 2000a Code of Practice: Discipline and Grievance Procedures) PROCEDURE FOR A FAIR HEARING An investigation into the grievance to establish and clarify the facts of the case has to be conducted. This should include interviews with the aggrieved. The interviewees at the various stages of the procedure should: 1. Listen carefully to the aggrieved statement. 2. ...

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