... with employees from Volvia and If. We try to present differences and similarities between the two firms, and then we present some knowledge management theories that might contribute to a successful implementation or development of knowledge management at the insurance firms. While we present the theories we will also identify what knowledge management work, intentionally or not, that is already done and what needs to be added to for fill the theories. 2 The context 2.1 History & Owner structure Volvia is a car insurance firm that was founded 1959 in Gothenburg. It was the founder of Volvo, Assar Gabrielsson, who wanted Volvo to have an insurance firm of their own. Since the start Volvia has offered custom made insurances for Volvo owners, and further on Renault, Jaguar and Land Rover owners. Because of Volvias history and closeness to Volvo they have build a very good reputation. In May 2001 Volvia was incorporated ...

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