... REVIEW As mentioned above, the main tools that will be used to evaluate the key issues faced by the organisation and its implications for the management, is the Force Field Analysis, developed by Kurt Lewin (1947), and the "Hygiene" and "Motivator" factors Model, as expressed by Frederick Herzberg. Force field analysis (Lewin, 1951) is widely used in change management and can be used to help understand most change processes in organisations. In force field analysis change, is characterised as a state of imbalance between driving forces (e.g. new personnel, changing markets, new technology) and restraining forces (e.g. individuals' fear of failure, organisational inertia). To achieve change towards a goal or vision three steps are required: * First, an organisation has to unfreeze the driving and restraining forces that hold it in a state of quasi-equilibrium. * Second, an imbalance is introduced to the forces to enable the change to take place. This can be ...

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