... of the NDSA workforce. Presently the training provided is fragmented, lacks a framework, is based at times on employees wants rather than needs, not evaluated and not aligned with the NDSA's organisational objectives. To ensure that future training contributes to the NDSA's overall goals as well to the employees goals it is proposed that training systems be designed according to the instructional design process and a training strategy, policy and programme be developed and implemented within the organisation. Problem Statement The fundamental aim of training is to help an organisational like the Northern District Health Board (NDSA) achieve its purpose by adding value to its key resource- the people it employs (Armstrong, 2001). Training refers to specific learning activities that aim to improve employees performance based on job related knowledge skills and abilities (Macky & Johnson, 2003). Changing job and environmental demands means that organisations such as the Northern District Health Board Support Agency ...

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