... through the establishment of objectives and determination of policy. Objectives and policy form a basis for the process of management. DISCUSSION Clearly defined and agreed objectives are the first stage in the design of organisation structure and help facilitate systems of communication between different parts of the organisation. The ability to communicate corporate objectives to those responsible for seeing that those objectives are achieved is also an essential characteristic of an effective incentive pay scheme. The choice of objectives is an essential part of the decision-making process involving future courses of action. Objectives may be set out either in general terms or in more specific terms. General objectives are determined by top management. Specific objectives are formulated within the scope of general objectives and usually have more defined areas of application and time limits. Objectives may be just implicit but the formal, explicit definition of objectives will help highlight the activities which the ...

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