... indoor swimming pool: * After refurbishing, over two-third of the 100 bedrooms will be en-suited, assuming en-suite room rates between £55-£65 per night, with an average 60% occupancy, the annual turnover will reach £1.4m. * The new indoor swimming pool will be in service in the following year. A recent survey has proved that the availability of facilities like swimming pool would bring a 20% up in occupancy. Continuously improving performance, effectiveness and providing leisure facilities, we will upgrade to 4 stars and raise the room rates: £75-£85 per night, annual turnover will achieve to £2.5m. * We will offer 500 basic memberships that worth £500 each p.a. to local residents for using leisure facility which would potentially generate £25,000 extra profits p.a. 1.2 Quality Policy Statement and Measurable Objectives 1.2.1 Offering Quality Service After doing some researches based on academic theories and practical results and interviews, Total Quality Management (TQM) is a way to ...

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