... would like to thank HSBC for allowing us to carry out this report. We also want to thank the eight individuals who have taken the time out to fill in our questionnaires. Without this we would not have a report to analyse. We also need to thank Abel Bello for agreeing to be our contact and distributing the questionnaires. We would also like to thank Mike Nieto for his constant advice and assistance (and his book 'Marketing The HR Function' that complemented his lectures). All the books, journals and web sites used receive our appreciation for their guidance, research and for providing useful secondary data. CONTENTS 1. INTRODUCTION P 4 2. METHODOLOGY- PRIMARY DATA COLLECTION P 5 3. FINDINGS P 6-8 3.1. Motivation P 6-7 3.2. Performance Management, Rewards & Appraisals P 7 3.3. Employee Relations P 7-8 3.4. Role of the Human Resources Department P 8 4. ANALYSIS & DISCUSSION P 9-15 4.1. Motivation P 9-12 4.2. Performance Management, Rewards & Appraisals P 11-12 4.3. Employee Relations P 12-14 5. CONCLUSIONS P 15 6. RECOMMENDATIONS P 16 7. BIBLIOGRAPHY ...

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