... opinion counts and also that their contribution is valuable. In the long term this may result in the employee being willing to work longer hours or take responsibility. In 1954 Abraham Maslow identified five classes of needs these included physiological needs, safety needs, love and belonging, esteem needs and self-actualisation. The needs, which Maslow identified at the bottom of the pyramid, are based on basic needs concerned with survival, and these must be satisfied before a person can go to the next level. For example some people may be more concerned with basic needs such as food, than anything else. Although it must be noted that once each need has been satisfied the ones below become less important, with exception to self-actualisation at the top, Maslow argued that although everybody is capable, very few actually reach this level. Elton Mayo conducted some experiments in Hawthorne Chicago in 1927-32 and found that better ...

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