... system. A complete knowledge management system includes not only the technology for capturing and storing knowledge for easy access, but also new management values that support risk-taking, learning and collaboration. Rather that seeing employees as factors of production and looking for ways to use human and material resources for greater efficiency, today's most successful managers cherish people for their ability to think, create, share knowledge and build relationships. Knowledge management builds upon the principles of information by trying to determine not just what has been formally published by the organisation, but to determine or develop an understanding of what the total organisation "knows". That is, it tries to tap into the collective conscience of the organisation to develop an understanding of how individuals and groups have used, analysed and acted upon information to meet the corporate strategic goals. An effective knowledge management system can be described as the Holy Grail of ...

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