... must entail the exercise of influence over the actions of the people, with which the manager works. Through this vital process of management, the manager could seek to influence the actions of the people by simply wielding formal, delegated authority through power that is conferred from above. However, because the authority exists, it does not necessarily mean that group members will be willing to agree to its use. Although the compliance of instructions might be adhered to, it will not be sufficient for the successful achievement of organisational goals. The manager would require more than the wielding of such formal authority to be a successful manager. The manager will, in addition, have to possess and demonstrate leadership qualities.4 Hence, a successful manager must also be a leader. The four functions of a manager, as described by Henri Fayol, are fundamental to the prolonged success of any company. Planning is a vital tool ...

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