... staff and also about psychological techniques that they can use. For instance a manger will need to know how employees behave and also how to deal with problem employees or employees with problems. Managers will also have to be able to influence employees, understand employee's needs and make the employees work for themselves not just for the company. By this I mean that if a member of staff is just working for the money then they will never have satisfaction but if they start working to achieve things for the firm and also for themselves then job satisfaction could come their way. A psychologist called Frederick Herzberg who was looking at human resource management did a two factor hygiene and motivation theory. He found that if the staff has hygiene factors, which include the company's policies and its administration, supervision, working conditions, inter-personal relations, salary, status and security then employees ...

See this essay or coursework document in full right now