... for an individual's intensity, direction, and persistence of effort toward attaining a goal". (Robbins, 2001) To put it simply, motivation is what makes people work hard or harder. It is a well-established fact that people must be motivated to work. When people are motivated, there is an urge inside them that makes them work towards a goal. But, what makes people motivated? Different people have different needs at different times. According to their needs, they will be motivated by different factors. People exist, according to Maslow in a hierarchy of needs (see Appendix 1), going from physiological need through safety, social, esteem to self-actualization. As each need is satisfied, the people move up a level. When the basic need for food is satisfied, people look for safety through job security. When jobs are secure, they will seek ways of satisfying social needs, and if satisfied, will seek increased autonomy, participation and ...

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