... the influence of work motivation as the set of internal (e.g., individual needs and motives) and external (e.g., organizational reward systems, the nature of the work being performed) forces that initiate work-related behavior of employees. 1. The impact of individual difference on employee behaviour Since individuals have different abilities, personalities, learning experiences and attitudes, it's not surprising that they perceive work in different ways, bring different qualities to the workplace and have different aspirations to the jobs (Mullins 2002). Variable individuality consists of many criteria, such as gender, age, ability, personality and perception etc. Each of those may lead to different behaviour to individuals. E.g. female employee, comparing to male employee, may appear more sensible and considerate when dealing with conflicts between colleagues, but may appear less rational and logical when doing decision-making. Personality, as one of those differences, can reflect the ability or inability to cope with the expectation and ...

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