... Maslow organized human-beings' needs in a hierarchy and argued that people are motivated by unsatisfied needs and will never be completely satisfied. Herzberg took Maslow's theory one step further when he said that the main source of motivation was the job itself. He introduced the job enrichment model where motivation seekers would gain more responsibility which would increase their skills and expertise and make the job less boring. The enrichment model had some limitations which the STS, sociotechnical system, approach overcame when it integrated technical and social aspects to make a group responsible for the whole task. TQM, total quality management, was a new job redesign theory that focused on quality and management where it tried to reverse some of the most negative sides of Taylor's theory and use the best elements from job enrichment model and STS. The last week's topic described TQM as the first theory to recognise ...

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