... is best supported by the research literature for quality circles. When employees have more responsibility in an organisation they feel better about the work they are doing, productivity increases and so does the quality of work. Quality circles allow employees in small teams to discuss how to improve work conditions and because of this according to some research literature it can have a positive spin off effect in the workplace. The research literature of others detail the disadvantages of quality circles however their accuracy is dismissed by Coates (1988, p. 4) who argues that three factors would make this information relevant in their research, "lack of top management support, lack of middle management involvement and lack of understanding of the quality circles lifecycle." Brody (1999, p.1) describes quality circles as 'an ideal management tool as they improve employee satisfaction and efficiency which improves profit.' Some organisations have definitely benefited from the ...

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