... book The Motivation to Work. The studies included interviews in which employees where asked what pleased and displeased them about their work. Herzberg found that the factors causing job satisfaction (and presumably motivation) were different from those causing job dissatisfaction. He developed the motivation-hygiene theory to explain these results. He called the satisfiers motivators and the dissatisfiers hygiene factors, using the term "hygiene" in the sense that they are considered maintenance factors that are necessary to avoid dissatisfaction but that by themselves do not provide satisfaction. The following table presents the top six factors causing dissatisfaction and the top six factors causing satisfaction, listed in the order of higher to lower importance. Factors Affecting Job Attitudes Leading to Dissatisfaction Leading to Satisfaction * Company policy * Supervision * Relationship w/Boss * Work conditions * Salary * Relationship w/Peers * Achievement * Recognition * Work itself * Responsibility * Advancement * Growth Herzberg reasoned that because the factors causing satisfaction are different from those causing dissatisfaction, the two ...

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