... services such as t-shirt printing and spine binding. Structure and culture of the Print centre. In relevance to the findings of Burns and Stalker's 1961 study into organisations 'The Management of Innovation' the Print centre leans more toward a mechanistic structure. The characteristics that make it so, do however suffer a wide degree of variance due to the small number of staff. Specialisation and departmentalisation of work is apparent with each member of staff trained in one particular area. However the direction and decision making within the centre appears to take a more collective approach as opposed to management being the controlling force. It is easy to understand why, as the size and hierarchical nature of the centre makes consultation with, and influence from staff inevitable as described by Laurie J. Mullins. He says of small organisations 'the definition of authority and responsibility, and the relationship between members of the organisation ...

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