... the events in the external environment will have on your organisation. There is no way that the airline industry, stock markets or governments could have planned or prepared for the effects caused by the World Trade Centre disaster, nor indeed the impact on HSBC banks across the globe after the terrible events in Istanbul recently. These events, as well as the corporate scandals of Enron and WorldCom, have battered the global economy and have made it clear that we need to look at the changed world of management and explore how they impact on the manager's job. Change is all around us and the capacity to manage change effectively is a crucial attribute of the successful manager in today's organisation.(Clarke, 1994) 2. Introduction The purpose of this report is to depict what the theorists have claimed as "best practice" in the management of organisational change. To report this effectively it is essential ...

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