... and to see where potential problems will be. In production, thousands of rigorous tests are carried out by the Toyota employees, as they are responsible for their own work, and the work of their co-workers. Toyota team members treat the 'next person on the production line as their customer'. This means no defective parts will be passed on, and if there are any defects, the line will be stopped so the problem can be corrected (http://www.toyotageorgetown.com/qualdex.asp) However, Toyota's history has been littered with many difficult challenges, which once solved, has resulted in a competitive advantage for the company. (http://www.iqa.org/publication/c4-1-110.shtml). One of these challenges would have been gaining total commitment from the employees, in order for them to take on the extra responsibility and take quality seriously. Toyota has introduced a number of reward systems to motivate employees and ensure their commitment, including extra special awards for employees with perfect attendance. These ...

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