... work should they succeed or improve, this is designed to encourage the individual or team to behave in a certain way. Management decide on what rewards to use by a reward system which depends on two main factors: - which are (1) Employee goals; why does the employee work, what does he/she get out of working life (2) Management's assumptions about the employee's working life; how well does the management know the employee, poor knowledge may lead to the wrong/inappropriate choice of reward system. (Organisational Behaviour, Andrzej Huczynski & David Buchanan: P692) Taylor's "Scientific management" theory recognises that "people respond to individuals not groups" and "people can be treated in a standard fashion like a machine", from this we could see that if a customer walks into a business and sees one individual employee, they will feel relaxed and not worry about being asked a lot of questions from various people. People ...

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