... the true success of an organisation depends fundamentally on the human resource. Bruce Kyle (2001) says "The importance he accorded the need to found decision making on empirical data, rather than on tradition or pre-conceived assumptions and axioms, is attested to by his famed metal-cutting experiments which continued for some twenty-six years." Despite the length of time between Frederick W Taylor's theory and Business Process Re-engineering of today there are close links. Positives and Negative headings have been used to consider the use of Business Process Re-engineering. Positive In cases where Business Process Re-engineering is used as a means to ensure employee buy-in it has proven to be effective. Where employees are involved in the process from the outset it can ensure that both the messages and actions remain constant. Whilst fairly unique in it's ability to relocate it's offices from London to Scotland "Cigna Corporation - UK achieved a 40 per cent ...

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