... model. a) Customer processing. Customers attending the festival are looking to be entertained by a number of musical groups. Glastonbury needs to provide an attractive mix; well know groups to attract attendees and new groups to provide interest. The festivals' reputation will be assessed on the bands that are booked to play. The headliners of the festival will dictate the number of people who would wish to attend the festival. Other areas of festival, such as the market stalls/theatres have also proved to be popular. Therefore a wide range of different stalls/shows are required keep peoples' interest. Adequate accommodation, transportation and sanitary provisions are needed to satisfy the local authorities and health and safety laws. Although it is well accepted and documented that these areas are not first class, it would have to be of a reasonable standard. In order to transform people's psychological state the above external influences must be catered ...

See this essay or coursework document in full right now