... processes. Max Weber (1864-1920) termed this organisational form a "rational-legal system"1. According to his theory every department and every employee contributes towards the company's goals and conforms to its authority and existing rules. Simon Hodges is BDC's recently promoted sales manager. He is in charge of the new software which has proved to be so successful. In fact a number of new customers contacted him to see if the service could also be offered to them2. As a result the company may find it difficult to satisfy their rapidly expanding customer base. This may add to the existing problem of rapid growth. Consequently a number of strains and difficulties that are by-products of rapid growth may occur. For instance the company may not have enough customer support staff or the financial resources to cope with the growing needs for capital. The culture at BDC makes it difficult to introduce innovation ...

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