... of the costs that are associated with conflict. These costs are well-documented and not always measured in monetary value. They can also include high turnover, absenteeism, grievances and lawsuits. How you successfully solve difficult situations as a person or leader will determine the ultimate costs that conflict can bring. This paper will give an abbreviated view of how individual personality effects the different approaches taken by conflict managers, the costs resulting from poor conflict management techniques and key techniques for developing better conflict management skills. MAIN PART Persons differ in their sensitivity to comments or actions of others, as well as their ability to deal with the stress created by a conflict situation. While it is important that we are sensitive to how we affect others, there is much virtue in not taking offense easily ourselves. Our self esteem is very fragile and by learning to deal effectively ...

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