... It is vitally important that employers provide intense training on TQM principles, which include participative, group, data-collection and decision-making skills. The implementation of TQM can be in the form of phases, Firstly employees are encouraged to fully understand their work areas and develop suggestions for improving them. Secondly employees are trained to develop skills to analyse problems and find solutions. Thirdly the management can then focus on the economic/business benefits gained through employee inputs. Tesco again, use TQM strategy although they are a retail company. They have schemes like Option and Select which is aimed to develop General Assistant to Section Managers. The steps are identical to that of TQM i.e. an employee is given a department to work on and suggest improvements and make the department more efficient and productive. His/her manager to achieve the goal gives the employee. The management can then focus on the output gained. QC's are described ...

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