... use. Its main purpose is to track customers' purchasing habits. This system will be self-running and maintaining of records and will automatically respond as programmed. Define: The new CRM system will keep track of documented customers. The system via customer cards will automatically save and update customers' purchases and purchasing habits, i.e. time of day visits, number, size and type of smoothie(s), and other useful info. Desired Feedback Flow: (Introduction stage) Employee offers customer to fill out new customer card customer accepts and fills out info employee enters info in system employee programs card with information (Repeat visit) customer purchase smoothie(s) employee swipes card to record purchase system records and stores purchase system respond accordingly( send out coupons/promos) Statement of Work: Scope: This project will need the services of an outside contractor (with the capabilities, technology and experience in ...

See this essay or coursework document in full right now