... that organizations can meet their goals. In order for us to determine whether or not a training programme would be necessary to solve the problem of the voluntary turnover of both administrative and clerical staff a training needs assessment would have to be done. In other words, the organization would need to find out what knowledge, skills, abilities and other characteristics workers would need to know or possess to perform their jobs. Ideally, an assessment of training needs should be conducted on the following levels: i. the organizational level , that is identifying the needs and goals of the organizational, ii. the task level, the requirements for performing the task must be known, and iii. the person level - the employee should possess the skills and knowledge required to do the job. An additional analysis can be done at the demographic level by determining the training needs of specific demographic groups. For ...

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