... not appreciated. They may feel they have not been complimented adequately for work well done. They may feel they deserve more attention. Remember, you should always be liberal with compliments. Key employees especially need attention from you but this is advice that is easier to give than need. Difficult people can be responsible for attitudes at work deteriorating and negativism growing. They can be responsible for absenteeism, significant loss in productivity and lost clients. They can frustrate and demoralize individuals and teams. You spend every day of your life negotiating, interacting and communicating with people in your workplace. This project is an essential survival tool for anybody who deals with people. It will help you to identify ways to motivate the inactive, face abusive situations in an appropriate manner and learn how to work with caustic personalities. It offers specific behavior responses for each of the major personality types. Problem: Personalities ...

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