... these issues are addressed in this review of EI: 1. Importance of EI at a University 2. A University's Current Environment with respect to EI 3. EI training at a University 4. Follow-up steps after EI Training EI's Importance at a University Goleman (2000), an authority in EI, determined that superior managers that tend to manage relationships well are those that are self-aware, self-regulators, and are empathetic to others (pp. 25-26). EI is very important especially at the senior management level because as one goes up the corporate ladder, technical skills diminish in importance, and EI becomes vital to the effectiveness and efficiency of a good manager. EI has become so significant in business that some corporations and non-profit organizations hire specialists to develop customized training programs that will help them in identifying their brightest employees. This is the case at a University, where a specialist was called to determine EI levels at a ...

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