... redesign the processes. The aim is to meet the goals of the company by increasing profitability and reducing costs and inefficiencies in the processes. The starting point of any BPR project is the customer focused processes within the company. This is due to the fact that customer is king and the firm should adopt to meet the needs and aspirations of the customer. By increasing the efficiency of serving the customer and reducing costs the firm will increase its organizational force and speed. To this end the customer focused processes should be looked at. The working and outputs of these processes can be examined and inefficiencies and non value added work will be removed. Hence the project will look at the sales process and of the supermarket as our major BPR initiative. We propose a radically new approach to sales which is a phone ordering/ home delivery service. Cargills Ceylon ...

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