... by numerous high-tech companies and rich residents, but has failed to take advantage of both, instead it has let its business fell into the typical "cheap carry-out Chinese food" image. The customers pay no interest in its old, typical Chinese restaurant decoration, feel bored sitting in it to enjoy their formal meal, while they can hang out with co-workers, friends in a lively place with TV and live band just 3 blocks away. They come to China Star for cheap food only, and carryout orders save tips. But even carryout orders seem to decline recently. During the peak lunch time the telephone order volume is extremely high. Customers often have to be put on hold since there is only one person responsible for taking the orders, send them to the kitchen, and sometimes phone the customer back. The order taker wastes her time on the switch board, answering same ...

See this essay or coursework document in full right now