... steps within the business plan development. The particular combination and application of TQM tools (including Voice of the Customer, Concept Engineering, Solution Planning Matrix, Hoshin Management and so on), is described in this paper. The output of the overall process is the benchmark plan for the coming year and a 5-year plan. Background Analog Devices, Inc. is comprised of several product lines who develop and release products, and manufacturing foundries for wafer fabrication, assembly, and testing. Each manufacturing foundry provides a distinct range of technologies, processes, package styles, and test platforms to multiple product lines. Conversely, each product line may select and choose the manufacturing foundry that best suits their needs. The ADI Greensboro is completing a five year strategic business plan in order to position itself as a crucial provider of necessary services including integrated circuit (IC) and multi-chip module (MCM) assembly and testing to various ADI product lines. Customer & ...

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