... come to existence? All organizations have objectives of satisfying the customer's quality requirement and meeting environmental objectives. This means that products must meet customer for vvalue additionally the product must be available at a cost-effective, innovative, timely and productive manner. In a small organization there is a probability that there is no system to attain the above said objective. Having written procedures, instructions, forms on records will ensure that the organization goes about its business in an orderly and structured way, benefits will be that time, money and other resources are utilized efficiently. It also ensures that everyone in the organization is clear about his roles and responsibilities, it means that everyone is clear about who is responsible for doing what, when, how, why and where. ISO 9000 provides organizations with guidelines primarily concerned with "Quality Management". Quality management means the systematic approach followed by the organization to ensure that its product or services satisfy the customer's quality requirements and comply with any regulations ...

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