... at present as told by the Front of House Manager. This is quite high and if this keeps increasing, it will be a threat to the business in the future as it will have a negative impact and affect their reputation. Business objectives: The Hilton Hotel Corporation has business objectives which are to be the first choice of the world's travellers, build on the rich heritage and strengthen their brands by consistently delight their customers, invest in their team members, deliver innovative products and services, expand their family of brands, and continuously improve their performance in their balanced scorecard. Seasonal Trading Patterns: The hotel generally attracts guests all year round. Their peak time is during the summer, this is because during this time there are summer holidays which allow international and domestic tourists to visit London. Their busiest days are from Monday to Friday, this is because the hotel attracts a lot ...

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