... numerous stakeholders (Davidson & Griffin 2000:153) Workplace cultural diversity management practices have undergone rapid change in the past two decades. Within both the public and private sectors, effective management of workforce diversity has evolved from a business function charged with the creation of a homogenous workforce to execute routine tasks to an enabler of a heterogeneous workforce focused on improved services quality, increased productivity and enhanced employee motivation. However, the change in cultural diversity management practices has not taken place without debate surrounding the appropriate values, competencies and frameworks and their influence on organisations seeking to engage a diverse workforce. As a global management consulting, technology services and outsourcing corporation, with nett revenues of US$15.55 billion, Accenture relies heavily on diversity and inclusion programs to build workforce characterised by the skills, talents and capability to operate within a business environment that is not constrained by geographic barriers or cultural perceptions. Accenture strives to ...

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